FAQ

The cryptocurrency exchange rate is based on Binance, with the exchange service fee already included in the rate shown on the website. The ruble exchange rate is based on Forex data, and the euro exchange rate is based on XE.com data.

Non-cash Exchange: 24/7

Cash Exchange: 24/7

Office Hours: Confirm with operator

Crypto to Cash:

You can create a request and make a payment. The operator will provide office hours and arrange a convenient pickup time. Then, simply arrive to collect the cash. Delivery options can also be discussed to arrange a suitable time.

Cash to Crypto:

Create a request on the website, confirm a time with the operator to visit the office and exchange cash. If the rate changes by less than 0.3%, the exchange will be completed at the rate in your request; otherwise, you’ll need to submit a new request.

For stablecoin non-cash exchanges, the rate is fixed for 30 minutes upon placing the request.
The transaction is confirmed once it has received sufficient network confirmations.

If payment does not arrive within 30 minutes, the payout amount may be recalculated based on the current website rate or refunded, according to your choice.

At Exswaping, we’re committed to ensuring each client is satisfied with their exchange. Rate recalculations are rare and only occur under exceptional circumstances, such as a sudden and significant drop in the crypto rate. In such cases, we provide a screenshot to verify the market change, so you can personally confirm the accuracy of the information

At Exswaping, the payout amount in your request is fixed as long as the rate change is within 0.3% until the transaction is completed.
If the rate fluctuation exceeds 0.3%, the payout amount may be recalculated based on the current website rate or refunded according to platform policies.

The rate in the request is calculated using the following formula: cryptocurrency rate to USDT on Binance * ruble rate on Forex — service fee.

At Exswaping, we prioritize client satisfaction, so rate recalculations are rare and only happen in exceptional cases. For instance, if there is a sudden drop in the cryptocurrency rate, we provide a screenshot to confirm the market shift, allowing clients to verify the change themselves.

The transfer of fiat funds to the client's card is processed after receiving the required number of transaction confirmations in the blockchain network. This typically takes between 10 and 120 minutes, but in rare cases, bank delays may occur and can last up to 3 days.

If you have submitted a request and made a payment but the funds have not arrived within the specified timeframe, please contact our support team. We are here to assist you in resolving any issues!

Exswaping offers cash exchange services in various cities. To find out the specific locations where our services are available, please contact our team.

When exchanging stablecoins for cash, the rate is fixed for 30 minutes.
Payment is considered completed once the transaction receives the necessary confirmations in the network.

If funds do not arrive within 30 minutes, the payout amount may be recalculated based on the current website rate or refunded.

At Exswaping, we aim for our clients to be satisfied with every exchange. Therefore, rate recalculations are rare. For instance, if the cryptocurrency rate suddenly and significantly drops, we will provide a screenshot as proof so that the client can verify the accuracy of our information.

The payout amount to the client is fixed in the request as long as the rate change does not exceed 0.3% until the transaction is completed.
Otherwise, the payout amount may be recalculated based on the current website rate or refunded according to platform rules.

The rate in the request is calculated using the following formula: cryptocurrency rate to USDT on Binance * ruble rate on Forex — service fee.

At Exswaping, we prioritize ensuring that every client is satisfied with their exchange. Therefore, rate recalculations are performed very rarely. For instance, if the cryptocurrency rate suddenly drops significantly, we will provide a screenshot as proof so that the client can verify the accuracy of our information independently.

When exchanging cash for stablecoins or altcoins, the rate is fixed at the moment of payment in the office.
Payment is considered complete after the manager counts the cash in the office.

Subsequently, we will send the cryptocurrency for the amount specified in the request.

On the homepage, in the "Selling" field, select the token you wish to sell. Then, in the "Receiving" field, choose the token you want to receive in exchange. After that, click the "Proceed to Payment" button.

Before finalizing your exchange, make sure to carefully review all the details, including fees and current rates. Our platform guarantees the security of each transaction, so you can trust in the reliability of your exchanges.

Your tokens are sent to our wallet and added to the exchange pool. Once this is done, one of our counterparties transfers funds to your wallet. The entire process typically takes no more than 120 minutes.

We strive to ensure maximum speed and security for every transaction. If there are any delays, you can contact our support team, and we will assist you in tracking the status of your operation. At Exswaping, we care about ensuring that every client is satisfied with their exchange experience!

We only work with clean cryptocurrency, carefully filtering out suspicious sources to maintain high security standards. Our business processes are designed so that your tokens will not be transferred to the counterparty until you receive yours.

Additionally, all transactions are encrypted to prevent unauthorized access, and we conduct regular audits of our platform to identify and address potential vulnerabilities. We understand that trust is the foundation of any financial transaction, and we do everything possible to ensure you feel secure.

The exchange rate can fluctuate based on the volatility of cryptocurrencies. The exact price is fixed at the beginning of the exchange; however, you can always see the closest approximated rate in the "Selling" and "Receiving" fields.

Additionally, we recommend monitoring the rate changes before exchanging, as this will help you make more informed decisions. Our platform ensures transparency in all operations, and you can trust that you are receiving a fair price for your tokens.

Yes, we provide a high level of anonymity for our users. We do not record or store any of our clients' data, ensuring complete confidentiality of your transactions.

Additionally, our platform utilizes modern encryption technologies to protect your information, making every operation secure. We understand that privacy is a crucial aspect in the world of cryptocurrencies, and we do everything possible to allow you to exchange your tokens without unnecessary worries.

We accept and send transfers from the largest banks in Russia, Ukraine, China, and Armenia, providing you with a wide range of options and convenience for your transactions.

Our platform actively collaborates with reliable financial institutions to ensure the security and speed of transfers. We also stay updated on current regulations and standards to provide maximum protection for your funds. You can be confident that your transactions will be processed quickly and efficiently.

Yes, we have over 20 offices worldwide, making the exchange convenient and accessible. We accept cash in countries such as Russia, Armenia, Georgia, Turkey, and the UAE.

Each office is staffed with qualified specialists ready to assist you with the exchange and answer any questions you may have. We strive to provide quality service and ensure the security of every transaction, allowing you to exchange your funds with confidence. Please check the office hours to choose a time that works best for your visit!